FAQ
Where do the events come from?
We check venue, ticketing and tourism pages, and organisers' public social media, every morning, then list what's coming up across Lombok, the Gilis and nearby Sumbawa.
Is the information always right?
We check it daily, but organisers change plans. Always confirm the date and time with the organiser before you go.
My event is missing or wrong. What do I do?
Email marketing@lombokevents.com with the details or a link and we'll add or fix it, usually within 2 working days. Listing an event is free.
How do I feature my event?
Use the Feature your event page. Pick a featured card or a ticker spot and a week, write a one-line ad, then pay by PayPal, card or bank transfer. It takes about five minutes.
How much does it cost?
A ticker spot is IDR 300,000 a week and a featured card is IDR 1,000,000 a week. Your first week is half price, and 4 weeks are 15% off.
When does my ad go live?
A placement for the current week goes live as soon as your payment is confirmed. Future weeks start on Monday at 00:00 WITA.
I paid by bank transfer. When is it confirmed?
Usually within an hour of the money arriving, as long as you sent the exact amount shown at checkout. If it's been longer, email us with your transfer receipt.
Can I get a refund?
If we remove your ad, you get a full refund. You can cancel a week that hasn't started yet by emailing us at least 2 days before it begins. See the terms for details.
Can I book tours or a place to stay?
Yes. Each event page suggests tours from Discover Lombok Tours and stays at Lombok Glamping nearby.